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Please contact us to obtain more information
Warranty claims should be initiated through your regional retailer. Should this not be possible then you will need to submit your claim online directly through our website’s RMA link.
Seasonic RMA Procedure
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A valid Proof of Purchase is required for RMA processing.
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Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
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After submitting your RMA claim you will be issued a unique RMA number. DO NOT send the product to Seasonic prior to receiving the specific instructions.
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You will receive instructions by email on how and where to return your Seasonic product.
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Please use the original packaging material or the Seasonic approved packaging to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers. Packages that arrive severely damaged may be returned to you at the your expense.
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Include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
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Write your RMA number on the outside of the box in bold letters. Packages that arrive at our collection center without the clear marking of a valid RMA number may be returned to you at your own expense.
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The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
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Use a traceable carrier for transport or a signed for service that provides you with a tracking number and proof of delivery.
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Once the return product is recieved, it will be tested and Seasonic service center will send a replacement unit to you.
- It is the Customer’s responsibility to provide Seasonic their correct mailing address and to make sure that there is an authorized person at the destination to receive the replacement sent by Seasonic.
- If a product was undeliverable and it is returned to Seasonic, the Customer will be responsible to pay the costs of re-shipping. If there are any other additional costs for re-directing or re-shipping the sending, the Customer will be responsible to coordinate with the carrier and to pay these additional costs as well. Seasonic is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Seasonic beforehand to avoid extra shipping charges.
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Affect Product Registration to my RMA
Product registration does not affect the warranty and its terms. A valid proof of purchase is required to initiate the warranty process even when the product is registered. Registering via the Seasonic Product Registration Portal allows you to store the proof of purchase of your product directly in the Seasonic database should you need the document to invoke the product warranty in the future. Learn more about Product Registration.
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The accessories and cables in the RMA return
You may be required to include all the original power supply cables with your delivery; this varies depending on the geographic area. Please follow the instructions in the e-mail update.
FOR NORTH / CENTRAL / SOUTH AMERICA regions only: Please DO NOT send any cables or accessories (AC, DC cables, adapter, bags, etc.) with your power supply delivery for RMA processing.
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Shipping
You are advised to select a return shipping method that provides tracking information. You can share the tracking information on your personalized RMA status page to inform Seasonic Service Center of your shipment.
Seasonic cannot be held responsible for lost packages.
The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
Note:
Your regional reseller is not obligated to provide guarantee beyond the minimum requirement of the local regulations. However, your local reseller may offer additional guarantee based on their own policy. If you need additional assistance, please contact Seasonic support.